Grand Products stands behind our service and our products. That is why we offer a 100% Guarantee behind every purchase. If for any reason, you are not completely satisfied with your gift, we will gladly replace a gift with another selection or refund the credit card used for the purchase of the item within 30 days of the original purchase date. How to Return a Gift Contact our customer service department and we will be glad to assist you. Our staff is available Monday through Friday, between the hours of 9 AM – 5 PM PST. You can contact us by calling toll-free 1-888-262-1800.